Refund policy

At Metro Jewel Co., we want every customer to feel confident and satisfied with their purchase. We carefully select and prepare our children’s scarves, fashion accessories, and affordable jewelry items to bring comfort, style, and value to everyday life. If your order does not meet your expectations, we are committed to providing a simple and fair return experience.

This Return and Refund Policy explains the conditions under which products purchased from https://www.metrojewelco.website/ may be returned or refunded.

1. Return Eligibility

Customers may request a return within 30 days from the date the order is delivered.

To qualify for a return:

  • The item must be unused, unworn, and in its original condition.
  • The product must include all original packaging, tags, accessories, and included materials.
  • The customer must provide proof of purchase, such as an order confirmation email or receipt.
  • The item must not show signs of wear, damage, alteration, washing, or misuse.

Due to hygiene and safety considerations, certain personal-use accessories may not be eligible for return if they have been opened, worn, or used.

2. Items Not Eligible for Return

The following items may not be accepted for return:

  • Products damaged after delivery due to customer handling.
  • Items that have been worn, washed, altered, or modified.
  • Clearance, final-sale, or promotional items marked as non-returnable.
  • Items returned without prior authorization.

3. Return Request Process

To begin a return, please contact our customer care team at:

Email: [email protected]

Please include:

  • Your full name
  • Order number
  • Product name
  • Reason for return
  • Photos of the item if the product arrived damaged or defective

Our team will review your request and provide return instructions if your return qualifies.

Customers should not send items back without receiving return authorization, as unauthorized returns may result in processing delays.

4. Return Shipping

Unless the product arrived defective, damaged, or incorrect due to our error, customers are responsible for return shipping costs.

If Metro Jewel Co. confirms that an item was defective, damaged during shipment, or incorrectly fulfilled, we will provide appropriate assistance, including reimbursement or replacement options.

5. Refund Processing

Once the returned item has been received and inspected, we will notify you regarding approval or rejection of your refund.

Approved refunds will be processed within 5–10 business days after approval.

Refunds will be issued to the original payment method used at checkout. Processing times may vary depending on your bank, credit card company, or payment provider.

6. Damaged or Incorrect Orders

If you receive:

  • A damaged product;
  • A defective item;
  • The wrong product;
  • A missing item from your order;

please contact us within 7 days of delivery. We will review the issue and work toward a suitable resolution, including replacement, store credit, or refund when appropriate.

7. Exchanges

At this time, exchanges are handled on a case-by-case basis depending on product availability. Customers may contact our support team for assistance with replacement options.

8. Policy Compliance

This policy is intended to provide transparent return procedures for customers while maintaining fair business practices under applicable Florida consumer protection standards.